Terms and Conditions

TERMS AND CONDITIONS

of the company JustCraft s.r.o.

with its registered office at Roháčova 145/14, Žižkov, 130 00 Prague 3

Identification number: 23140984

registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 422015

for the sale of goods through an online store located at www.justcraft.cz

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafter referred to as "terms and conditions") of the company JustCraft s.r.o., with its registered office at Roháčova 145/14, Žižkov, 130 00 Prague 3, identification number: 23140984, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 422015 (hereinafter referred to as "seller") regulate in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as "Civil Code") the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as "purchase contract") concluded between the seller and another natural person (hereinafter referred to as "buyer") through the seller's online store. The online store is operated by the seller on a website located at [www.justcraft.cz](http://www.justcraft.cz) (hereinafter referred to as "website"), through the website interface (hereinafter referred to as "web interface of the store").

1.2. The terms and conditions do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who acts when ordering goods within the scope of their business activity or within the scope of their independent profession.

1.3. Provisions deviating from the terms and conditions can be agreed upon in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.

1.5. The wording of the terms and conditions can be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous wording of the terms and conditions.

2. USER ACCOUNT

2.1. Based on the buyer's registration on the website, the buyer can access their user interface. From their user interface, the buyer can order goods (hereinafter referred to as "user account"). If the web interface of the store allows it, the buyer can also order goods without registration directly from the web interface of the store.

2.2. When registering on the website and when ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is obliged to update the information provided in the user account in case of any changes. The information provided by the buyer in the user account and when ordering goods is considered correct by the seller.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

2.4. The buyer is not entitled to allow the use of the user account by third parties.

2.5. The seller can cancel the user account, especially if the buyer does not use their user account for more than 360 days, or if the buyer violates their obligations under the purchase contract (including the terms and conditions).

2.6. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the hardware and software equipment of the seller, or the necessary maintenance of the hardware and software equipment of third parties.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All presentations of goods placed in the web interface of the store are of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of § 1732 paragraph 2 of the Civil Code do not apply.

3.2. The web interface of the store contains information about the goods, including the prices of individual goods and the costs of returning the goods if these goods cannot be returned by regular postal means due to their nature. The prices of the goods are listed including value-added tax and all related fees. The prices of the goods remain valid for the period they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions.

3.3. The web interface of the store also contains information about the costs associated with packaging and delivering the goods. The information about the costs associated with packaging and delivering the goods listed in the web interface of the store applies only in cases where the goods are delivered within the territory of the Czech Republic.

3.4. To order goods, the buyer fills out the order form in the web interface of the store. The order form contains, in particular, information about:

3.4.1. the ordered goods (the buyer "inserts" the ordered goods into the electronic shopping cart of the web interface of the store),

3.4.2. the method of payment of the purchase price of the goods, information about the required method of delivery of the ordered goods, and

3.4.3. information about the costs associated with the delivery of the goods (hereinafter collectively referred to as "order").

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered into the order, even with regard to the buyer's ability to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking on the "Order with obligation to pay" button. The data provided in the order are considered correct by the seller. The seller will immediately confirm receipt of the order to the buyer by electronic mail, to the buyer's electronic mail address specified in the user account or in the order (hereinafter referred to as "buyer's electronic address").

3.6. The seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by phone).

3.7. The contractual relationship between the seller and the buyer arises upon delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by electronic mail, to the buyer's electronic mail address.

3.8. The buyer agrees to the use of remote communication means when concluding the purchase contract. The costs incurred by the buyer when using remote communication means in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are borne by the buyer themselves, and these costs do not differ from the basic rate.

3.9. The e-shop provides access to product reviews by other consumers. The authenticity of these reviews is ensured by linking the reviews to specific orders, so it is not possible to review the goods without placing an order. In this way, we are able to verify and prove that the reviews come from real consumers.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the seller in the following ways:

  • in cash on delivery at the place specified by the buyer in the order;
  • cashless by transfer to the seller's account No. 2603165145 / 2010, maintained by JustCraft s.r.o. (hereinafter referred to as "seller's account");
  • cashless through the Comgate payment system;
  • cashless by payment card.

4.2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivering the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

4.3. The seller does not require a deposit or other similar payment from the buyer. This does not affect the provision of Article 4.6 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4. In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods.

4.5. In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

4.6. The seller is entitled, especially in the event that the buyer does not provide additional confirmation of the order (Article 3.6), to demand payment of the entire purchase price before sending the goods to the buyer. The provisions of § 2119 paragraph 1 of the Civil Code do not apply.

4.7. Any discounts on the price of goods provided by the seller to the buyer cannot be combined.

4.8. If it is customary in business relations or if it is stipulated by generally binding legal regulations, the seller will issue an invoice to the buyer regarding payments made on the basis of the purchase contract. The seller is not a payer of value-added tax. The seller will issue the invoice to the buyer after the price of the goods has been paid and will send it in electronic form to the buyer's electronic address.

4.9. According to the Act on Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, the seller is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, then no later than within 48 hours.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. The buyer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the delivery of goods that have been modified according to the buyer's wishes or for their person, from the purchase contract for the delivery of goods that are subject to rapid deterioration, as well as goods that have been irreversibly mixed with other goods after delivery, from the purchase contract for the delivery of goods in a sealed package that the consumer has removed from the package and for hygienic reasons it is not possible to return, and from the purchase contract for the delivery of an audio or video recording or computer program if the original packaging has been broken.

5.2. If it is not a case mentioned in Article 5.1 of the terms and conditions or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 paragraph 1 of the Civil Code, within fourteen (14) days of receiving the goods, provided that if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. The withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an appendix to the terms and conditions. The buyer can send the withdrawal from the purchase contract, among other things, to the address of the seller's establishment or to the seller's email address [info@justcraft.cz](mailto:info@justcraft.cz).

5.3. In the event of withdrawal from the purchase contract according to Article 5.2 of the terms and conditions, the purchase contract is canceled from the beginning. The goods must be returned by the buyer to the seller within fourteen (14) days of the delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by regular postal means due to their nature.

5.4. In the event of withdrawal from the purchase contract according to Article 5.2 of the terms and conditions, the seller will return the funds received from the buyer within fourteen (14) days of the withdrawal from the purchase contract by the buyer, in the same way that the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer already when returning the goods by the buyer or in another way, if the buyer agrees and no additional costs arise for the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that the goods have been sent to the seller.

5.5. The seller is entitled to unilaterally set off the claim for compensation for damage caused to the goods against the buyer's claim for the return of the purchase price.

5.6. In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up to the moment of receipt of the goods by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, cashless to the account specified by the buyer.

5.7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a dissolving condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift loses its effectiveness and the buyer is obliged to return the provided gift to the seller together with the goods.

6. TRANSPORT AND DELIVERY OF GOODS

6.1. If the method of transport is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

6.2. If the seller is obliged to deliver the goods to a place specified by the buyer in the order according to the purchase contract, the buyer is obliged to take over the goods upon delivery.

6.3. If it is necessary to deliver the goods repeatedly or in a different way than stated in the order due to reasons on the buyer's side, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with a different method of delivery.

6.4. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects, immediately notify the carrier. In case of finding a breach of the packaging indicating unauthorized entry into the shipment, the buyer does not have to take over the shipment from the carrier.

6.5. Other rights and obligations of the parties during the transport of goods may be regulated by the seller's special delivery conditions, if issued by the seller.

7. RIGHTS FROM DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of §§ 1914 to 1925, §§ 2099 to 2117, and §§ 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).

7.2. The seller is responsible to the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:

7.2.1. the goods have the properties that the parties have agreed upon, and if there is no agreement, the goods have the properties that the seller or manufacturer described or that the buyer expected with regard to the nature of the goods and based on the advertising carried out by them,

7.2.2. the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used,

7.2.3. the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,

7.2.4. the goods are in the appropriate quantity, measure, or weight, and

7.2.5. the goods comply with the requirements of legal regulations.

7.3. The provisions stated in Article 7.2 of the terms and conditions do not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their usual use, to used goods for a defect corresponding to the degree of use or wear that the goods had when taken over by the buyer, or if it results from the nature of the goods.

7.4. If a defect appears within six months of receipt, it is assumed that the goods were defective already upon receipt. The buyer is entitled to exercise the right from a defect that occurs in consumer goods within twenty-four months of receipt.

7.5. The buyer exercises the rights from defective performance with the seller at the address of his establishment, where the acceptance of the complaint is possible with regard to the assortment of sold goods, or possibly also at the registered office or place of business.

7.6. Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

8.2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of § 1826 paragraph 1 letter e) of the Civil Code.

8.3. The seller handles consumer complaints via the email address [info@justcraft.cz](mailto:info@justcraft.cz). The seller will send information about the handling of the buyer's complaint to the buyer's email address.

8.4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: [https://adr.coi.cz/cs](https://adr.coi.cz/cs), is competent for out-of-court resolution of consumer disputes from the purchase contract. The online dispute resolution platform located at [http://ec.europa.eu/consumers/odr](http://ec.europa.eu/consumers/odr) can be used to resolve disputes between the seller and the buyer from the purchase contract.

8.5. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: [http://www.evropskyspotrebitel.cz](http://www.evropskyspotrebitel.cz), is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

8.6. The seller is authorized to sell goods based on a trade license. Trade control is carried out within the scope of its competence by the relevant trade office. Supervision of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on consumer protection, as amended, within the defined scope.

8.7. The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765 paragraph 2 of the Civil Code.

9. PERSONAL DATA PROTECTION

9.1. The seller fulfills its information obligation towards the buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") related to the processing of the buyer's personal data for the purpose of fulfilling the purchase contract, for the purpose of negotiating this contract, and for the purpose of fulfilling the seller's public law obligations through a special document.

10. SENDING COMMERCIAL COMMUNICATIONS AND STORING COOKIES

10.1. The buyer agrees to the sending of information related to the goods, services, or business of the seller to the buyer's email address and further agrees to the sending of commercial communications by the seller to the buyer's email address. The seller fulfills its information obligation towards the buyer within the meaning of Article 13 of the GDPR related to the processing of the buyer's personal data for the purpose of sending commercial communications through a special document.

10.2. The buyer agrees to the storage of cookies on their computer. In the event that it is possible to make a purchase on the website and fulfill the seller's obligations from the purchase contract without storing cookies on the buyer's computer, the buyer can revoke the consent according to the previous sentence at any time.

11. DELIVERY

11.1. The buyer can be delivered to the buyer's email address.

11.2. A notice whose receipt was refused by the addressee, which was not picked up during the storage period, or which was returned as undeliverable, is also considered delivered.

11.3. The contracting parties can deliver regular correspondence to each other via electronic mail, to the email address specified in the buyer's user account or provided by the buyer in the order, or to the address specified on the seller's website.

12. FINAL PROVISIONS

12.1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. The choice of law according to the previous sentence does not deprive the buyer, who is a consumer, of the protection provided by the provisions of the legal order from which it is not possible to deviate contractually, and which would otherwise apply in the absence of a choice of law according to the provisions of Article 6 paragraph 1 of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

12.2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provisions will be replaced by provisions whose meaning is as close as possible to the invalid provisions. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.

12.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

12.4. An appendix to the terms and conditions is the sample form for withdrawal from the purchase contract.

12.5. Seller's contact details: delivery address Roháčova 145/14, Žižkov, 130 00 Prague 3, email address [info@justcraft.cz](mailto:info@justcraft.cz).

In Prague on 10.04.2025